TERMS & CONDITIONS

Thank you for choosing Rustic Az, Arizona's most trusted Rustic Warehouse.

COVID-19 

 

Due to covid-19 we are taking every precaution necessary to ensure the health and safety of you and your family as well as our installers and sub-contractors. This is a difficult time for all of us, we will never come to your home if any of our installers are sick or have been around anyone who has been sick. We ask that if you or a family member in your home is sick that you reschedule. We will do all that we can to reschedule your appointment in a timely manner. 

Thank you.

We hand make hand distressed rustic wood aka pallet walls, shiplap wall, and designer luxury batten wall coverings.

 

All of our pieces are handmade start to finish. We design and build each piece with love. No two items are ever alike. Stain colors and finishes will vary from piece to piece. 

Installation & Delivery & Additional Charges

Installation or *Free Installation is billed into the total purchase price. Installation does not include: Demolition i.e. Deconstruction, Removal & Haul Away of existing materials, non straight lay patterns, moving furniture, TV's, appliances, or structural deficiencies, etc. 

Install Fees and additional charges may be based on the total material recommended by the installer (based on the installer's assessment of the unique characteristics of your project. Installer's recommendation will include waste & will exceed actual square footage. 

 

Lead Times/ Turn Around Times:

Lead times typically can run anywhere from 2-8 weeks. This is a general estimate as actual lead times will vary depending upon seasons, holidays, weather. Please contact us anytime 310-957-4644 to see what our current lead times are.

Returns:

 

It is important for us to be 100% transparent, we are a small business and cannot afford to give refunds on orders once an order has been started (typically 48-72hrs). We require a minimum of 50% down to start any order and the remainder due upon delivery or pickup. When placing an order via Credit Card, Debit Card, Paypal, or Stripe, you are waiving all rights to chargebacks. By making this purchase you agree to the terms and conditions of the sale.  

 

Please note all of our pieces are made to order and considered custom made. We do not offer refunds or exchanges on custom work or installed orders. All Sales Are Final. By making this purchase you agree to the terms and conditions of the sale. 

Monetary Disputes:

All business is built on trust by both parties. Here at Rustic LLC we always try to do our very best to complete orders and installations on time. However, there are things that happen in life that out of our control and or out of your control as well. So when a dispute does arise we both must look at the situation dispassionately to reach an amicable resolution that we are both happy with. 

However, some disputes cannot be settled amicably. If we Rustic Az LLC delivers a product and/or completes installation/job and there are monies left owed to Rustic Az LLC than Rustic Az LLC will extend to you the Customer a (3) three day 72 hour grace period from the date of delivery and/or installation to complete your financial obligation with Rustic Az LLC.

Installed materials are not reclaimable Rustic Az LLC will seek restitution in court + attorneys and will place liens on assets/ property until restitution is satisfied. In the event that the judgment is found in Rustic Az LLC's favor, we will motion to have driving privileges suspended/ revoked until all monetary commitments have been fulfilled.  

 

In the event that products and/or materials like doors, shiplap, pallet wood, board, and batten or any other installed material(s) must be dismantled and/or removed from the premises there may, could, and will be holes in drywall, paint damage(s), and or any other unforeseen damages left behind. We will always do our best too minimize said damages. However, damages from removals are inevitable and you agree to not hold Rustic Az LLC its officers, owners, workers, liable for any damages created during or after removals. 

 

By making any purchase with Rustic Az LLC you agree to the terms and conditions of the sale. 

Defamation:

In the event of a dispute you the Customer agrees to not defame the character of the company for any reason. If defamation is incurred with malice then Rustic Az LLC will seek legal action and restitution. By making this purchase you agree to the terms and conditions of the sale. 

Warranties:

We warranty all products made by us  1 YTD (year to date) from the original purchase against natural defects. Damages that are not deemed natural will not be warrantied. Warranties are not transferable. By making this purchase you agree to the terms and conditions of the sale. 

Installation ii

WE ARE NOT LICENSED CONTRACTORS and only carry a general liability policy for accidental damage and or injury. 

 

We CANNOT/ WILL NOT alter the structure, re-route electrical, and our installers are only there to provide the installation of the product you purchased. By making this purchase you agree to the terms and conditions of the sale. 

We go to great lengths to ensure the minimalist amount of alteration/ damage caused during installation of any of these products including holes in sheetrock, paint scratches or peels, etc. By purchasing any of these products and electing Rustic Az to install it you indemnify us as a company including its staff, officers, installers, investors, and or shareholders and agree to hold us harmless for any damage that may occur or be caused by or during an installation. 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Studio@rusticaz.com or mailing us at: Rustic Az, 16010 N. 32nd St. Phoenix Arizona US 85032

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Studio@rusticaz.com or by mail to:

 

Rustic Az LLC
[Re: Privacy Compliance Officer]

35802 N. 58th st. Cave Creek Az 85331​

Terms and Conditions / Privacy policy Updated 8.17.19